At Elkance, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

10-Day Return Policy

We offer a 10-day return policy, which means you have 10 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, and tags.
  • Be accompanied by the original invoice or proof of purchase.

Products returned without prior approval or that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, improper installation, or negligence.
  • Products showing signs of wear, alteration, or physical damage caused after delivery.
  • Items without original packaging or proof of purchase.
  • Products marked as clearance, final sale, or non-returnable (if applicable).

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photographs or videos of the product and packaging. We will review your request and arrange a replacement or refund if the claim is approved.

Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • The refund is generally credited within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We only replace products if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to a manufacturing defect, damaged product, or incorrect item delivered by us, Elkance will bear the return shipping cost.

For all other eligible returns, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy.

Contact Us

For replacement-related support or assistance, please contact us:

Phone: 18005729460
Email: nav.skyretails@gmail.com

Our support team will assist you during business hours.