Frequently Asked Questions (FAQs)

What products does Elkance offer?

Elkance specializes in high-quality exhaust fans, ventilation systems, and air circulation solutions for homes, offices, kitchens, bathrooms, and commercial spaces.

Are Elkance products energy efficient?

Yes. Our products are designed with energy-efficient motors that deliver powerful airflow while consuming less electricity.

Are Elkance exhaust fans low-noise?

Yes. We focus on low-noise performance to ensure comfortable everyday usage in homes and workplaces.

How long does delivery take?

Orders are usually dispatched within the estimated processing time mentioned on the website. Delivery timelines may vary based on location and courier availability.

Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on the delivery location and product category.

Can I return a product?

No. Elkance follows a strict No Return & No Refund Policy once the order has been delivered successfully.

When can I request a replacement?

Replacement is allowed only in genuine cases such as:

  • Damaged product received
  • Manufacturing defects
  • Wrong product delivered
  • Missing parts/accessories

Replacement requests must be raised within 48 hours of delivery.

What proof is required for replacement requests?

Customers must provide:

  • Unboxing video
  • Clear product images
  • Invoice/order details
  • Description of the issue

Without proper proof, replacement requests may not be approved.

How can I stay updated about new products?

You can follow updates through our official website and future announcements on our social platforms and promotional campaigns.

Do your products come with a warranty?

Yes. Elkance products come with a limited warranty against manufacturing defects. Warranty terms may vary depending on the product category.

How can I place an order?

You can place an order directly through Elkance Official Store by selecting your preferred product and completing the checkout process.

What payment methods are accepted?

We accept secure online payments through:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Other available payment gateway options
How can I contact customer support?

You can contact our support team through:

Phone: +91 9990159000
Email Id: nav.skyretails@gmail.com

Are Elkance products suitable for commercial use?

Yes. We offer ventilation solutions suitable for both residential and commercial environments.

How do I choose the right exhaust fan?

The right fan depends on:

  • Room size
  • Airflow requirement
  • Usage area (kitchen, bathroom, office, etc.)
  • Noise preference

Our support team can help you choose the best option for your needs.

Is installation included with the product?

Installation services may vary by location. Please contact customer support for installation assistance or guidance.

Are your products made in India?

Yes. Elkance is proudly an Indian brand focused on delivering reliable products built for Indian homes and businesses.

Do you offer bulk or dealer inquiries?

Yes. We welcome dealer, distributor, and bulk purchase inquiries. Please contact us directly for partnership opportunities.